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Post by brianquinn on May 4, 2018 13:15:24 GMT -5
I hope folks saw this email that was sent out yesterday. Hope to see you out at the events.
Brian
Director of Athletics, Bill Bradshaw, ‘69
Cordially invites you to “Meet the Coaches”
Ashley Howard, new Head Coach, La Salle Men’s Basketball
Mountain McGillivray, new Head Coach, La Salle Women’s Basketball
REGISTER NOW »
Tuesday, May 22
6:00 – 8:00 PM
Green Parrot
240 N Sycamore St, Newtown, PA 18940
Thursday, May 24
5:30 – 7:30 PM
Paddy Whacks Irish Pub
150 South St, Philadelphia, PA 19147
Cash Bar
For questions or to RSVP for either of these two events, please contact Nicole Necci at necci@lasalle.edu or 215.951.1606.
** Additionally, season ticket deposits for the 2018-19 men’s basketball team are now being accepted! Your Explorers will host 14 games, highlighted by a matchup with defending national champion and Big 5 rival Villanova!
You can make your $50, non-refundable deposit at either of the two "Meet the Coaches" events, by calling 215.951.1999 or by emailing tickets@lasalle.edu **
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Post by Deleted on May 14, 2018 16:18:26 GMT -5
Received email from athletics today that these two events are Postponed. New info to be announced.
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Post by durenduren on May 14, 2018 18:24:28 GMT -5
Received email from athletics today that these two events are Postponed. New info to be announced. Ash Howard probably quit. |
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Post by JoeFedorowicz on May 14, 2018 20:15:14 GMT -5
Quality stuff here.
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Post by GlitterBro #2 on May 14, 2018 21:05:33 GMT -5
Received email from athletics today that these two events are Postponed. New info to be announced. Ash Howard probably quit. Maybe they're waiting to get Internet ordering of season tickets working. |
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Post by durenduren on May 14, 2018 22:41:14 GMT -5
Such a mountain of a problem.
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Post by Happy Fortune on May 17, 2018 15:27:42 GMT -5
It is insane that I cannot get someone to pickup the phone from the ticket office. Two days in a row I have tried.
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Post by GlitterBro #2 on May 18, 2018 5:50:24 GMT -5
It is insane that I cannot get someone to pickup the phone from the ticket office. Two days in a row I have tried. RIGHT!!!!! I brought this problem up at an Alumni Board meeting when Bradshaw and G were there in the fall and explained how 3 years in a row I had multiple emails and at least 5 calls each year to actually get a live person in the ticket office, and that he needs to make it easier for people to GIVE HIM MONEY. Another alum chimed in and said he had a similar problem each year. They got annoyed with me for bringing it up. Sorry...but if alums are trying to give the school money and can't or essentially buy your product and can't...that's a major process problem that needs fixing. |
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Post by coachd on May 18, 2018 7:58:41 GMT -5
It is insane that I cannot get someone to pickup the phone from the ticket office. Two days in a row I have tried. RIGHT!!!!! I brought this problem up at an Alumni Board meeting when Bradshaw and G were there in the fall and explained how 3 years in a row I had multiple emails and at least 5 calls each year to actually get a live person in the ticket office, and that he needs to make it easier for people to GIVE HIM MONEY. Another alum chimed in and said he had a similar problem each year. They got annoyed with me for bringing it up. Sorry...but if alums are trying to give the school money and can't or essentially buy your product and can't...that's a major process problem that needs fixing. "Bill, we have a ticket office?" "No G, it's just a phone staffed by a student 30 minutes here and there in-between classes."    |
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Post by JoeFedorowicz on May 18, 2018 8:21:12 GMT -5
I don't think La Salle has a Director of Tickets on staff. They have a "Ticket Office Assistant", but it looks like a grad assistant and former diver at the school.
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Post by manayunk53 on May 18, 2018 12:45:49 GMT -5
I get season tickets every year. Last year, I obviously didn't receive any sort of invoice or anything like that (because that would be too easy). The season was close to starting, so I contacted the ticket office and told them I wanted to re-up my season tickets. They marked me down as renewed and said they would send me a bill. I never received a bill, but I did receive my tickets. So I had the nice big sheet of tickets and had paid $0.00 for it. When I got to the first game, I went to the ticket office to pay for my tickets. They looked at me like I had three heads when I said that I owed them money and wanted to pay them. The person at the window asked me how much I owed. I told him (or her) how much I owed, and he (or she) put the amount into the credit card machine and ran my card for the amount that I dictated. He (or she) never even wrote down who I was.
*I just used "he or she" because I didn't want to get any specific individuals in trouble or anything.
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Post by lasalle89 on May 18, 2018 13:00:52 GMT -5
Isn’t that a golden rule of business? Never make it difficult for people to give you money.
This problem goes back to before Speedy. LaSalle must at least have that number forwarded to another office when no one is in there. How can you build a fan base when no one is around to sell you tickets?
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Post by durenduren on May 18, 2018 13:03:41 GMT -5
I'll be accepting all deposits and payments for individual and season tickets this year, and you should trust me because I'm a Nigerian Prince.
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Post by coachd on May 18, 2018 13:16:36 GMT -5
Isn’t that a golden rule of business? Never make it difficult for people to give you money. This problem goes back to before Speedy. LaSalle must at least have that number forwarded to another office when no one is in there. How can you build a fan base when no one is around to sell you tickets? Why have financial checks and balances in-place as there's never been an issue with someone cheating La Salle or anything... nothing involving the Food Service even, right? |
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Post by lasalle89 on May 18, 2018 14:27:36 GMT -5
Isn’t that a golden rule of business? Never make it difficult for people to give you money. This problem goes back to before Speedy. LaSalle must at least have that number forwarded to another office when no one is in there. How can you build a fan base when no one is around to sell you tickets? Why have financial checks and balances in-place as there's never been an issue with someone cheating La Salle or anything... nothing involving the Food Service even, right? LaSalle basketball is safe from this because it doesn’t take in any money!! They robbed the cafeteria over athletics! |
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Post by coachd on May 18, 2018 14:42:55 GMT -5
Why have financial checks and balances in-place as there's never been an issue with someone cheating La Salle or anything... nothing involving the Food Service even, right? LaSalle basketball is safe from this because it doesn’t take in any money!! They robbed the cafeteria over athletics! "Nobody's home!" |
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Post by gymrat67 on May 18, 2018 15:19:00 GMT -5
I don't think La Salle has a Director of Tickets on staff. They have a "Ticket Office Assistant", but it looks like a grad assistant and former diver at the school.
Rare photo of the elusive La Salle Athletics Dept. " Ticket Office Assistant " :
Attachment Deleted
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Post by lasalle89 on May 18, 2018 16:18:25 GMT -5
Funny
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Post by Deleted on May 19, 2018 10:53:30 GMT -5
It is insane that I cannot get someone to pickup the phone from the ticket office. Two days in a row I have tried. While customer service is key, I had to take exception with your assessment of the incident as "insane". As frustrated as we customers can get, I'd more prefer the term "par for the course." By saying it's insane, you automatically lost all credibility. For comparison points, St Joe's season ticket plans go on sale 9/15, and Temple's announcement will be around 10/1. I realize that ideally, you and I both would share the opinion that much could be improved with the ticketing process: Filling the arena has to be the main goal. Fulfillment of basic customer needs is essential. Presales are another important component of the goal. But turning it on and throwing more resources at it year round, won't be possible. Even if it were attempted, I am not certain it would result in automatic sell-outs. Try being realistic. |
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Post by Happy Fortune on May 19, 2018 17:55:51 GMT -5
Hykos, thank you.
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Post by GlitterBro #2 on May 20, 2018 8:31:15 GMT -5
It is insane that I cannot get someone to pickup the phone from the ticket office. Two days in a row I have tried. I'd more prefer the term "par for the course." The problem is, "Par for the course" right now is unacceptable. We've made major coaching hires, gotten some key great transfers, and have a fan base interested in building momentum. If you announce through multiple channels that people can call the ticket office to make their deposit, then someone needs to answer the phone during the business hours they state on the answering machine. Otherwise, get an online form setup to get names/payments. It's 2018 - accepting payments via Internet should be "par for the course" not making a phone call to an un-staffed line. |
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Post by calsufan on May 20, 2018 9:36:40 GMT -5
My take on this is there are bigger fish to fry in the athletics department. Would it be nice if they had a simpler, smoother running process? Sure it would, but they have a lot of major things to fix, so if they're prioritizing like I think they probably are, then this is # 78 on the list of things to do. Fixing the basketball program itself (as well as other sports) is a much bigger issue to work on than this.
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Post by jellybean on May 20, 2018 9:47:18 GMT -5
My take on this is there are bigger fish to fry in the athletics department. Would it be nice if they had a simpler, smoother running process? Sure it would, but they have a lot of major things to fix, so if they're prioritizing like I think they probably are, then this is # 78 on the list of things to do. Fixing the basketball program itself (as well as other sports) is a much bigger issue to work on than this. I see this as the broken window syndrome without all the social connotations. |
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Post by las71 on May 20, 2018 10:48:37 GMT -5
While it would be nice to have a fully staffed ticket office to respond either live or online to ticket inquiries it seems impractical when basically the only sport where a ticket office is needed is for men's basketball. Please don't criticize me for not including women's hoops as at least at this point there are plenty of tickets available at the door. The men's season doesn't start until November so having the ticket office open in May may be a waste of resources. Anyone who wants to buy a season ticket now will likely still wish to do so in the fall so I just don't see this as a negative for the program.
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Post by Deleted on May 20, 2018 11:37:51 GMT -5
I hesitated to post my take because we all pretty much are on the same side and it's important to find common ground. We all really want the same things. We want sellouts and we want to be confident in the school's plan to fill 3,400 seats on a more regular basis, and if that means getting a jump on momentum swings, then by all means try it. The true advantage to having an small sized arena is being able to sell out many/most games. The realistic disadvantage is knowing that no matter how much effort is put into selling seats, the revenue that can be generated is capped, which means there may be diminishing returns on investment.
Still, we want to say on game day, this ticket I hold is in demand, and has greater value than what I paid for it, because other people wanted it but I paid for it first.
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Post by calsufan on May 20, 2018 13:05:29 GMT -5
My take on this is there are bigger fish to fry in the athletics department. Would it be nice if they had a simpler, smoother running process? Sure it would, but they have a lot of major things to fix, so if they're prioritizing like I think they probably are, then this is # 78 on the list of things to do. Fixing the basketball program itself (as well as other sports) is a much bigger issue to work on than this. I see this as the broken window syndrome without all the social connotations. Perhaps. I think it's all a question of how you attack the problems. Big ones first or does fixing the little things lead to fixing the bigger things? |
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Post by calsufan on May 20, 2018 13:07:20 GMT -5
I hesitated to post my take because we all pretty much are on the same side and it's important to find common ground. We all really want the same things. We want sellouts and we want to be confident in the school's plan to fill 3,400 seats on a more regular basis, and if that means getting a jump on momentum swings, then by all means try it. The true advantage to having an small sized arena is being able to sell out many/most games. The realistic disadvantage is knowing that no matter how much effort is put into selling seats, the revenue that can be generated is capped, which means there may be diminishing returns on investment. Still, we want to say on game day, this ticket I hold is in demand, and has greater value than what I paid for it, because other people wanted it but I paid for it first. Hykos the scalper?  |
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Post by GlitterBro #2 on May 20, 2018 13:41:38 GMT -5
My take on this is there are bigger fish to fry in the athletics department. Would it be nice if they had a simpler, smoother running process? Sure it would, but they have a lot of major things to fix, so if they're prioritizing like I think they probably are, then this is # 78 on the list of things to do. Fixing the basketball program itself (as well as other sports) is a much bigger issue to work on than this. Fixing the thing that makes it easier for people to give you money when you are cash-strapped is a fairly major thing. |
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Post by coachd on May 21, 2018 7:58:26 GMT -5
You guys are asking for a lot. Have they even bothered to display the 1954 NCAA Championship trophy? Where is it location right now?
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Post by durenduren on May 21, 2018 9:48:55 GMT -5
Have they even bothered to display the 1954 NCAA Championship trophy? Where is it location right now? 2nd floor of Gola, by the concessions. You know, where the rest of the trophies, awards, etc are located. |
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