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Post by big5explorer on Dec 26, 2012 18:17:27 GMT -5
What is wrong with our University? Don't we have a communications program that can figure out how to write a program to have online ticket sales, and a user-friendly website to order tickets? Here is the link to the website for single game tickets. How abysmal is this?! Try to find the location for ordering single game tickets? It hardly stands out on the website. And, you have to email someone, or make a phone call and hope someone answers -- during business hours of course. Check it out: www.goexplorers.com/sports/2011/9/26/GEN_0926111402.aspx?id=108For the record, I've emailed the University multiple times over the last few years. Finally, this year, I got a response. I was told before the Nova game they'd have online ticket sales up and running. Then, after the Nova game, it was "it will finally be done next week." That was more than a month ago. |
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Post by Deleted on Dec 26, 2012 18:34:46 GMT -5
The online sales may help smooth things out for personnel but I heard there were problems having it ready in time for the nova game so it got pushed back. Sounds like it has caused more problems than it was worth. It's why you should never announce something before it is ready, even if it's the answer people want to hear after they've been asking for the same thing "multiple times over the last few years."
I will say this: The ticket office has improved under the staff from when someone first set up the inbox on tickets@lasalle.edu and ticket requests got forwarded to the AD and all coaches. I was pleasantly surprised when I received a timely call and an e-mail from the ticket office asking me to renew my season tickets. Ticket announcements are on facebook and the portal for the students every day. The office is well organized and efficient for having no online sales outlet.
I took exception to the fact that our game announcer would always give out the 1999 number to our ticket office for conference tournament tickets, at least 5 times a game. So I thought it sounded like a good idea, and I called. Then I was referred to another phone number to call to get general admission seating. Whether the game was a few miles away at St Joe's or Temple, or in another state, men's or women's bball, the answer was completely different than the A10's script which said to call the La Salle ticket office at 215-951-1999. Recently, when the tournament was in AC, was the first time I can remember since 2002 maybe that the La Salle ticket office bought an allotment and was even on site there to distribute the tickets. I am not sure what to expect in Brooklyn but it is the kind of thing you hope to see in an e-blast as soon as we receive 3 to 5 wins in conference so that people have suitable time to make plans for time off work and travel.
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Post by theneumann64 on Dec 26, 2012 20:47:39 GMT -5
This is one of those things where no matter how much you support the school, you have to admit it's a joke to not have online ordering. This is the kind of thing that should have been taken care of in 2003. They shouldn't be ironing out the bugs in it during the 2012-2013 season,
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Post by coachd on Dec 26, 2012 23:13:39 GMT -5
Prolly best to send this complaint to SID.  |
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Post by Deleted on Dec 27, 2012 8:54:46 GMT -5
What is wrong with our University? Don't we have a communications program that can figure out how to write a program to have online ticket sales, and a user-friendly website to order tickets? Here is the link to the website for single game tickets. How abysmal is this?! Try to find the location for ordering single game tickets? It hardly stands out on the website. And, you have to email someone, or make a phone call and hope someone answers -- during business hours of course. Check it out: www.goexplorers.com/sports/2011/9/26/GEN_0926111402.aspx?id=108For the record, I've emailed the University multiple times over the last few years. Finally, this year, I got a response. I was told before the Nova game they'd have online ticket sales up and running. Then, after the Nova game, it was "it will finally be done next week." That was more than a month ago. I guess it would be nice to have online ticket sales, and if Gola ever starts selling out on a regular basis, it will be needed, but I can honestly say I can't remember the last time I had any problems with the ticket office. Not sure why you thought it was so hard to find ticket info on GoExplorers. There's a big gold "Ticket Center" icon (it's even shaped like a ticket) on the upper right hand corner of the home page next to a big "Shop" icon. I clicked on that and it took me to a page with every bit of information you'd need to order a ticket either by phone or email along with a seating chart. There were links for men's, women's, and student ticket info which take you to detailed pages on the cost of season, individual, and special ticket packages. Quite frankly, a trained monkey could navigate La Salle's ticket ordering process. God forbid you need to leave a voicemail or send a two-three sentence email so you can place an order. To get my tickets this year, I "constructed" a three line email (that took all of 15 seconds), requesting them to renew my season tickets plus I ordered some individual game tickets for friends. I had a response back later that day and received all my tickets in the mail (except the Palestra games) within a week. And for that, I paid the grand total of $3 in service charges on top of the face value of my tickets. Didn't get hit with a delivery charge either. Be careful what you wish for. Most online ticket ordering services hit you with a service charge per ticket (Temple's is $6.75 and St Joe's is $3) plus a delivery charge (Temple's range between $3-$6 and St Joe's between $2-$4). They even charge you if you print your own ticket. Plus the online ordering process takes a whole lot longer than sending a 2 line email. And if there is any fanbase that really deserves to complain about ticketing, it's St Joe's. The school has actually put a link to a Stub Hub type operation called Vivid Seats at the top left side of the athletic site's homepage. These are tickets that people are re-selling at a premium. But the link for regular ticket sales directly from St Joe's is buried on the bottom of the homepage with a couple dozen other links. On top of that, the face value of their tickets is much higher than La Salle's. I don't know about everybody else, but I actually like the fact that I don't get stuck paying $8-$10 more per ticket just to order them through some online service which really doesn't save me any time or trouble. |
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Post by theneumann64 on Dec 27, 2012 9:38:30 GMT -5
I think it might be a generational thing, but I would gladly pay an $8 service charge to be able to order online.
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Post by goexplorers on Dec 27, 2012 10:43:59 GMT -5
An $8 service charge for a $15 ticket? Seriously? You're ok with that?
I couldn't agree with kj more. Be careful what you wish for.
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Post by theneumann64 on Dec 27, 2012 13:08:24 GMT -5
I am. I'd at least like the option.
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Post by explorer88 on Dec 27, 2012 13:19:33 GMT -5
I would agree the option should be there to purchase online.
However, this is so far down the totem pole on the list of needs for the program. I would lke to see about 15 other things addressed first.
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Post by Deleted on Dec 27, 2012 13:37:50 GMT -5
I guess having the option to purchase online will eventually happen, but the problem is, once they go with it, it will be the ONLY option other than buying tickets at the box office the day of the game.
Depending on what service provider they contract, enjoy paying anywhere between $5 to $10 more per ticket (a 33 to 67% price increase). And when that happens, don't come on the board moaning and groaning about it.
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Post by Deleted on Dec 27, 2012 14:49:57 GMT -5
The worst I have seen was Rider. sure, they sell tickets online. but there are TWO fees (per ticket, and per transaction). when you arrive at the arena, you exchange your email confirmation for an actual ticket at the will call line.
As I arrived for the La Salle Rider game in 2012, the will call line appeared to be three times longer than the walk-up line. I walked right up, grabbed a ticket, and made tip off.
I am sure online sales will help the out of towners and will boost attendance by people who don't like waiting in lines. However, barcode e-tickets are the best. Mailing, for a small fee, would be nice too. Adding to the Will call line, however, can be such a burden on game days, and is expensive to run. Rider did it all wrong.
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Post by Deleted on Dec 27, 2012 14:59:58 GMT -5
The worst I have seen was Rider. sure, they sell tickets online. but there are TWO fees (per ticket, and per transaction). when you arrive at the arena, you exchange your email confirmation for an actual ticket at the will call line. As I arrived for the La Salle Rider game in 2012, the will call line appeared to be three times longer than the walk-up line. I walked right up, grabbed a ticket, and made tip off. I am sure online sales will help the out of towners and will boost attendance by people who don't like waiting in lines. However, barcode e-tickets are the best. Mailing, for a small fee, would be nice too. Adding to the Will call line, however, can be such a burden on game days, and is expensive to run. Rider did it all wrong. Yeah, that Rider setup was weird. You buy online, pay a $3 per ticket service charge and they email you an e-ticket which has no seat location and you have to pick up your tickets at will-call. It totally defeated the purpose of ordering online. Luckily, we got there very early and didn't have to wait in line. Talk about an ass-backwards operation. |
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Post by jellybean on Dec 27, 2012 16:26:37 GMT -5
But Rider has a Starbucks in their Student Center.
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Post by big5explorer on Dec 27, 2012 16:30:44 GMT -5
But why can't someone from the University write a program for online sales? It cannot be that difficult from a programming standpoint.
It's really dumb that I have to leave a message on the phone and get called back the following day (while I'm in the middle of seeing patients), to have someone asked me if I want to buy tickets now.
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Post by Deleted on Dec 27, 2012 18:30:20 GMT -5
But Rider has a Starbucks in their Student Center. Sarcasm? As do we. It's just closed Sundays when there are sports and no food to be found north of treetops which is not a la carte. |
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Post by luhoopsfan on Dec 27, 2012 22:09:45 GMT -5
There is an online and box office provider available - service fee is $2.95 per ticket. It also allows you to sell season packages, partial season, offer discount codes etc.
It requires minimal hardware and has great support
The in line ticket thing is more about being current with the times- on line retail is the future and is so accessible now that it makes another mark on the list of things that la salle does that are second rate
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